Refund and Returns Policy

Overview

Perishable goods such as food, flowers, cannot be returned.

Additional non-returnable items:

  • Gift cards

Please do not send your purchase back to the manufacturer.

Refunds

Sale items

Sale items cannot be refunded.

Exchanges

We do not replace items if they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping returns

Shipping costs are non-refundable.

We do not exchange any product or item.

We do not returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at thesimlasweets@gmail.com for questions related to refunds and returns.